At Meer Organics, we’re committed to delivering your beauty and personal care products safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Delivery Coverage
We currently deliver across Bangladesh, including Dhaka, Chattogram, Sylhet, Rajshahi, Khulna, Tangail, and other areas served by our courier partners.
2. Delivery Time
Estimated delivery times are:
- Inside Tangail: 1–3 working days
- Outside Tangail: 2–5 working days
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, high order volumes, or other circumstances beyond our control.
3. Shipping Charges
- Inside Tangail: ৳70
- Outside Tangail: ৳130
- The applicable delivery charge must be paid in advance. For Cash on Delivery (COD) orders, the product value can be paid at the time of delivery. Customers may also choose to pay the full order amount in advance.
Shipping charges are calculated based on the applicable delivery location and order conditions.
4. Order Processing
- Orders are generally processed within 24 hours of confirmation.
- Once your order has been shipped, you may receive tracking information via SMS, email, or other available communication channels.
5. Cash on Delivery (COD)
Customers may pay the product value through Cash on Delivery (COD) after paying the applicable delivery charge in advance.
Alternatively, customers may choose to pay the full order amount in advance.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of receiving your order.
Please provide clear photos or videos showing the issue before returning the product.
The product must be unused for a return or refund under the damaged, defective, or incorrect product policy.
For complete eligibility requirements, return procedures, and refund conditions, please see our Returns & Refunds Policy.
7. 3-Day Return & Refund Guarantee
If you believe that a product you received does not match the ingredient or formula information we have provided, you may request a return and refund within 3 days of receiving your order.
Under this specific guarantee, the product may have been opened and used during the 3-day period and may still be eligible for return and refund, subject to our Returns & Refunds Policy.
8. Delivery and Return Shipping Charges
The original delivery charge is non-refundable.
All return shipping costs are the responsibility of the customer, unless otherwise agreed by Meer Organics.
9. Courier Partners
We may work with trusted courier partners such as Steadfast Courier, Pathao, and RedX to deliver orders safely and efficiently.
Courier partners may vary depending on location, availability, and operational requirements.
10. Contact Us
For any shipping-related questions, please contact us:
📧 support.meerorganics@gmail.com
Learn More: Returns & Refunds
