Privacy Policy

Last Updated: October 31, 2025

At Meer Organics, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, use our Virtual Try-On feature, or make a purchase from us.

1. Information We Collect

We may collect the following types of information from you:

Personal Information: Name, phone number, email address, shipping and billing address.
Payment Information: Limited payment details processed securely through trusted payment providers such as bKash, Nagad, or SSLCommerz. We do not store your full payment credentials.
Account Information: If you create an account, we may store your username and encrypted password.
Website Usage Data: Device type, browser type, IP address, and browsing behavior through cookies, analytics tools, and similar technologies where applicable.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Communicate with you about orders, customer support, offers, or updates.
Improve our website, products, services, and customer experience.
Send marketing or promotional communications where you have opted in or where permitted by applicable law.
Maintain website security and prevent fraud or abuse.
Comply with applicable legal, regulatory, and tax requirements.

3. Virtual Try-On & Camera Privacy

Our Meer Organics Virtual Try-On feature works like a Live Mirror, allowing you to preview how a lipstick shade may appear while your device camera is active.

When you use the Virtual Try-On:

Your device camera is used to provide the live camera view required for the Virtual Try-On experience.
Meer Organics does not capture, record, save, or upload your photos or videos through the Virtual Try-On feature.
The Virtual Try-On does not provide a feature for you to take, save, or upload photos or videos to Meer Organics.
The camera is used only to provide the live mirror-style preview while the feature is active.
When you stop or close the Virtual Try-On, the camera access ends, subject to your device and browser settings.

You can control or revoke camera permission through your browser or device settings at any time.

Virtual Try-On results are for visual reference only. The lipstick shade shown through the Virtual Try-On may appear slightly different from the actual lipstick shade due to differences in skin tone, lighting conditions, camera performance, device screens, and display settings.

4. Cookies and Tracking

Our website may use cookies and similar technologies to:

Remember your preferences.
Maintain essential website functionality.
Analyze website traffic and performance.
Improve your shopping experience.
Support relevant website features and services.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share necessary information with trusted third parties only when required to provide our services, including:

Payment providers for processing payments.
Delivery partners for shipping your orders.
IT, hosting, security, and analytics providers for operating and improving our website and services.

We expect relevant third-party service providers to handle information appropriately and only for the purposes for which it is provided.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions and provide services.
Maintain business and transaction records.
Comply with legal or regulatory obligations.
Resolve disputes and enforce our agreements.
Maintain security and prevent fraud or abuse.

You may request deletion of your personal information by contacting us, subject to information that we may be required or permitted to retain for legal, regulatory, security, or legitimate business purposes.

7. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Withdraw consent for marketing communications.
Ask how your personal information is being used.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.